Privacy Policy

Last updated: January 2025

1. Introduction

Atour Holiday Australia Pty. Ltd. (ABN 62 703 610 146), trading from Melbourne VIC, is committed to protecting the privacy of our clients, website visitors and business contacts. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

By using our website at https://atourholidayaustralialtd.online or engaging our professional business and consulting services, you consent to the practices described in this policy.

2. Types of Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including your email address;
• Business or organisation details relevant to the consulting services you request;
• Information you provide when requesting a quote or making an enquiry;
• Records of communications between you and our team;
• Technical information such as IP address, browser type and pages visited, collected through website analytics.

We only collect personal information that is reasonably necessary for one or more of our functions or activities.

3. How We Collect Information

We collect personal information directly from you when you:

• Complete a contact form or quote request on our website;
• Send us an email at ceo@atourholidayaustralialtd.online;
• Engage us to provide professional business and consulting services;
• Interact with us during consultations, meetings or correspondence.

We may also collect limited technical information automatically when you browse our website.

4. Purposes for Collecting and Using Personal Information

We use the personal information we collect to:

• Respond to enquiries and provide quotes for our services;
• Deliver professional business and consulting services to our clients;
• Manage our business operations, records and client relationships;
• Comply with our legal, tax and regulatory obligations under Australian law;
• Improve our website, services and client experience.

5. Disclosure of Personal Information

We do not sell, rent or trade your personal information. We may disclose personal information only where:

• It is necessary to provide the services you have engaged us for, such as to trusted contractors or advisors working on your behalf;
• We are required or authorised by law, including by courts, regulators or government agencies;
• You have given us your consent to do so.

Where we engage third-party service providers (such as hosting or email providers), we take reasonable steps to ensure they handle your information in a manner consistent with the Australian Privacy Principles.

6. Overseas Disclosure

Some of our service providers may be located outside Australia. If personal information is transferred overseas, we will take reasonable steps to ensure the recipient handles that information in accordance with the Australian Privacy Principles, or that you have consented to the transfer.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure storage systems, access controls limited to authorised personnel, and secure disposal or de-identification of information when it is no longer required.

8. Access to and Correction of Your Personal Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete or misleading. To make an access or correction request, please email us at ceo@atourholidayaustralialtd.online. We will respond within a reasonable time frame and will not charge a fee for making a request.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function as intended if cookies are disabled.

10. Direct Marketing

We will only send you marketing communications where you have consented or where otherwise permitted by law. Every marketing communication will include a simple way to opt out, and you may withdraw consent at any time by emailing ceo@atourholidayaustralialtd.online.

11. Complaints and Privacy Concerns

If you have a complaint about how we have handled your personal information, please contact us first so we can try to resolve the matter. Write to us at ceo@atourholidayaustralialtd.online and we will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.

12. Anonymity

Where practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry. However, we generally require identifying details to provide quotes or deliver our professional business and consulting services.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be published on this page, with the date of the latest revision shown above.

14. Contact Us

For any questions about this Privacy Policy or our handling of personal information, please contact:

Atour Holiday Australia Pty. Ltd.
ABN 62 703 610 146
Melbourne VIC, Australia
Email: ceo@atourholidayaustralialtd.online
Website: https://atourholidayaustralialtd.online